Legal notice
1. Identity of the Merchant
This website and webshop are operated by Healthy Dog & Healthy Cat, located in Belgium and registered under the VAT number mentioned below. Healthy Dog & Healthy Cat is responsible for the sale of products offered through this webshop.
2. Applicable Law
All agreements between Healthy Dog & Healthy Cat and the consumer are governed by Belgian law, unless otherwise required by law.
3. Consumer Rights
As a consumer within the European Union, you are entitled to:
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Right of Withdrawal: You have the right to withdraw your order within 14 days of receipt. Due to health and safety regulations, pet food can only be returned in its original, sealed packaging.
Return shipping costs are the responsibility of the customer, unless otherwise agreed.
Upon receipt of a valid return, the purchase amount will be refunded within 14 days. - Legal Warranty: The legal warranty applies to all products. In case of production or quality defects not caused by incorrect use, please contact us at info@healthydog.be.
4. Liability
Healthy Dog & Healthy Cat takes great care to ensure the accuracy of product information.
However, we are not liable for:
- damage caused by incorrect use of products;
- incorrect application of nutritional guidelines;
- delays during shipping caused by third parties;
- indirect or consequential damages.
5. Processing of Personal Data
We process personal data in accordance with the GDPR (General Data Protection Regulation).
Details regarding the data we collect and how we use it can be found in our Privacy Policy, available on this website.
6. Disputes
Any disputes will be submitted to the competent courts in Belgium, unless mandatory consumer law dictates otherwise.
Contact & Company Information
Healthy Dog & Healthy Cat are brands and trade names of Francken Food BV.
- Address: Fransestraat 8, 2380 Ravels, Belgium
- VAT Number: BE0831.687.601
- Enterprise Number: 0831.687.601
- Email: info@healthydog.be