Privacy policy

In our activities, it is sometimes necessary to request and process personal data. We always do this carefully and in accordance with the law. In this privacy statement, we indicate which personal data we process when you visit the Healthy Dog website and provide your personal data, how we do it, and what rights you have in this regard.

1. Why this privacy statement?
Healthy Dog is a brand name of FranckenFood B.V. Healthy Dog and FranckenFood B.V. may be used interchangeably hereafter.
FranckenFood B.V. attaches great importance to the protection of your privacy and personal data. We use your personal data exclusively in accordance with the Privacy Act and other relevant applicable legal regulations. Every reference in this Privacy Statement to the Privacy Act means a reference to the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data. Every reference to the Regulation is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

With this Privacy Statement, FranckenFood B.V. wishes to point out any processing operations with regard to this data and your rights. By using our website, you explicitly grant your consent to possible processing operations by FranckenFood B.V. / Healthy Dog.

It is possible that this Privacy Statement may be subject to adjustments and changes in the future. It is your responsibility to consult this document on a regular basis. Any substantial change will always be communicated on the website of FranckenFood B.V. / Healthy Dog.

2. Processing of your personal data.
FranckenFood B.V. is responsible for the processing of your personal data. FranckenFood B.V. is a Belgian company, located at Fransestraat 8, 2380 Ravels, Belgium. Email: info@healthydog.be. This means that FranckenFood B.V., as the data controller, determines the purposes and the means for the processing. FranckenFood B.V. is responsible for compliance with the laws and regulations applicable in that context.

3. Which personal data are processed?
FranckenFood B.V. processes your personal data for various purposes, including:
a. to be able to contact you;
b. to send you information;
c. to be able to provide services to you;
d. for performing the administration;
e. to inform you about our activities;
f. to send you personalized newsletters based on your interests (see also paragraph 4);
g. to answer your questions via email, by post, or by telephone;
h. to improve our websites;
FranckenFood B.V. may decide to further process the personal data processed for these purposes for other purposes, but only if this is compatible with the aforementioned purposes.

4. For what purposes are my personal data used?
FranckenFood B.V. collects personal data to offer you a safe, optimal, and personal user experience. Data processing is essential for the operation of the website and the associated services. A legal basis is required for a lawful processing of your personal data. In that context, FranckenFood B.V. can process your personal data based on one or more of the following legal grounds:
a. you have given consent for the processing of your personal data for the aforementioned purposes;
b. the processing of your personal data is necessary to comply with a legal obligation to which FranckenFood B.V. is subject. This may include legal obligations in the context of court orders and obligations under other mandatory laws and regulations;
c. the processing of your personal data is necessary to protect your vital interests or those of another natural person;
d. the processing is necessary for the purposes of the legitimate interests pursued by FranckenFood B.V. or by a third party, if and insofar as this is permitted under applicable (privacy) laws and regulations. This may include:
1. (being able to) perform the business activities of FranckenFood B.V.;
2. (being able to) perform other supporting or closely related activities of FranckenFood B.V., such as fraud prevention, internal market research and direct marketing, newsletters, offering information, creating studies, models and statistics, defending the rights of FranckenFood B.V. in disputes, and maintaining and improving the website of FranckenFood B.V. / Healthy Dog in the context of which it may be necessary to process your personal data for the aforementioned purposes. 
e. Offering and improving the delivered products; person-oriented and specific products based on information and data provided. 
f. The detection of and protection against fraud, errors, and/or criminal behavior.
g. Providing you access to your user profile; h. Marketing purposes
When visiting the website of FranckenFood B.V. / Healthy Dog, some data is collected for statistical purposes. Such data is necessary to optimize the use of our website. This data includes: IP address, suspected place of consultation, hour and day of consultation, and which pages were visited. When you visit the website of FranckenFood B.V. / Healthy Dog, you agree to this data collection intended for statistical purposes as described above.

The User always provides the personal data to FranckenFood B.V. themselves and can exercise a certain amount of control in this way. If certain data is incomplete or apparently incorrect, FranckenFood B.V. reserves the right to postpone certain expected actions temporarily or permanently.

The personal data is only processed for internal use within FranckenFood B.V. We can therefore reassure you that personal data is not sold, passed on, or communicated to third parties associated with us. FranckenFood B.V. has taken all possible legal and technical precautions to avoid unauthorized access and use.

5. We also use cookies!
During a visit to our website, 'cookies' may be placed on your hard drive to better tailor the website to the needs of the returning visitor. Non-functional cookies help us to optimize your visit to the platform and to remember technical choices. A cookie contains data so that you as a visitor can be recognized each time you visit the website. It is then possible to set up the website specifically for you and/or facilitate logging in. You can disable cookies in your browser without this having far-reaching consequences for your use of the website. However, the consequence may be that certain parts are less or no longer accessible to you.

 

Functional or necessary cookies 
Functional or necessary cookies help the website of FranckenFood B.V. / Healthy Dog function properly. These anonymous cookies ensure, among other things, that your browser settings are stored so that you can view the website of FranckenFood B.V. / Healthy Dog optimally on your screen.

Analytics
FranckenFood B.V. uses Analytics cookies to investigate the use of the website of FranckenFood B.V. / Healthy Dog. In this way, a permanent cookie is placed on your computer or mobile device. As a result, FranckenFood B.V. gains insight into the manner and frequency with which the website is used and can, based on that data, make adjustments to the website of FranckenFood B.V. / Healthy Dog if necessary. In this way, we ensure that the website works optimally.

FranckenFood B.V. processes anonymous statistics about visits to its website. This is done with a web analysis system. Among others, the following data are stored via cookies in the web analysis system:
a. the IP address
b. technical features such as the browser you use (such as Chrome, Safari, Internet Explorer, or Firefox) and the resolution of your computer screen
c. from which page you arrived at the website of FranckenFood B.V. / Healthy Dog
d. when and for how long you visit or use the website of FranckenFood B.V. / Healthy Dog
e. whether you use functionalities of the website of FranckenFood B.V. / Healthy Dog.
f. which pages you visit on the website of FranckenFood B.V. / Healthy Dog.

Third-party cookies
These are cookies that enable functionalities from third-party websites. Think, for example, of a Google map with interactive directions, a 'share button' for Facebook, Instagram, Linkedin, Twitter, and Google+. Through the website of FranckenFood B.V. / Healthy Dog, access is offered to various social media, including but not limited to Facebook, Instagram, and Google+. With the help of these social media cookies, you can share or recommend information on the website of FranckenFood B.V. / Healthy Dog with others. If you end up on a web page on which a social media button is displayed and you click on it, cookies are placed on your computer or mobile device by that social media party. These cookies collect, among other things, information about your browser and the websites you have visited with your IP address. For the cookies that these third parties place and the data they collect with them, further conditions of those parties apply. FranckenFood B.V. is not responsible for the conditions of third parties. FranckenFood B.V. refers to the conditions of the following parties: Facebook, Instagram, and Google+.

On the website, you will find a number of links to other websites. Although these websites have been selected with care, we cannot bear responsibility regarding the use of your data by those organizations. For this, read the privacy statement, if present, of the website you are visiting.
If you want to visit the website of FranckenFood B.V. / Healthy Dog, it is recommended that you have cookies enabled.

6.1. What are my rights?
FranckenFood B.V. always processes your personal data fairly and lawfully. This includes the following guarantees:

• Personal data are only processed in accordance with the described and justified purposes of this Privacy Statement.
• Personal data are only processed insofar as this is adequate, relevant, and not excessive.
• Personal data are only stored as long as this is necessary for achieving the described and justified purposes in this Privacy Statement.

The necessary technical and security measures have been taken to reduce the risks of unlawful access to or processing of the personal data to a minimum. In the event of an intrusion into its IT systems, FranckenFood B.V. will immediately take all possible measures to limit the damage to a minimum.

6.2. Right of access/rectification/erasure of your personal data
Upon proof of your identity as a User, you have a right to obtain confirmation from FranckenFood B.V. as to whether or not your personal data are being processed. When FranckenFood B.V. processes your data, you also have the right to gain access to the collected personal data. If you wish to use your right of access, FranckenFood B.V. will comply with this within one (1) month after receiving the request. The request is made via registered mail or by sending an email to info@healthydog.be.

Inaccurate or incomplete personal data can always be corrected. It is primarily the User's responsibility to adjust inaccuracies and incompleteness themselves. You can exercise your right to rectification by providing a supplementary statement to FranckenFood B.V., which will comply with this within one (1) month after receiving the supplementary statement.

Furthermore, you have the right to have your personal data erased by us without unreasonable delay. You can only invoke this right to be forgotten in the following cases:

• When the personal data are no longer necessary for the purposes for which they were originally collected;
• When the personal data were collected based on obtained consent and no other legal ground exists for the processing;
• When an objection is made to the processing and there are no overriding compelling legitimate grounds for the processing;
• When the personal data have been processed unlawfully;
• When the personal data must be erased in accordance with a legal obligation.

FranckenFood B.V. assesses the presence of one of the aforementioned cases.

6.3. Right to restriction of/objection to the processing of your personal data
The User has the right to obtain a restriction of the processing of your personal data:

• During the period that FranckenFood B.V. needs to check the accuracy of the personal data, in case of a dispute;
• When the data processing is unlawful and the User requests a restriction of the processing instead of the erasure of the personal data;
• When FranckenFood B.V. no longer needs the personal data of the User for processing purposes and the User needs the personal data for a legal claim;
• During the period that FranckenFood B.V. needs to assess the presence of the grounds for erasure of personal data.

The User also has the right to object at any time to the processing of his personal data. FranckenFood B.V. will then cease the processing of your personal data, unless FranckenFood B.V. can demonstrate compelling legitimate grounds for the processing of your personal data that outweigh the User's right to object.

If the User wishes to exercise these rights, FranckenFood B.V. will comply with this within one (1) month after receiving the request. The request is made via registered mail or via an email to info@healthydog.be.

6.4. Right to data portability
The User has the right to obtain the personal data provided to FranckenFood B.V. in a structured, commonly used, and machine-readable format. In addition, the User has the right to transfer this personal data to another data controller when the processing of the personal data is based solely on the obtained consent of the User.

If the User wishes to exercise this right, FranckenFood B.V. will comply with this within one (1) month after receiving the request. The request is made via registered mail or via an email to info@healthydog.be.

6.5. Right to withdraw my consent/right to lodge a complaint
The User has the right to withdraw his consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. In addition, the User has the right to lodge a complaint regarding the processing of his personal data by FranckenFood B.V. with the Belgian Data Protection Authority (Commission for the Protection of Privacy).

If the User wishes to exercise this right, FranckenFood B.V. will comply with this within one (1) month after receiving the request. The request is made via registered mail or via email to info@healthydog.be.

7. Changes
FranckenFood B.V. reserves the right to change this Privacy and Cookie Statement.

8. Contact
For questions about this Privacy and Cookie Statement and about the way in which FranckenFood B.V. / Healthy Dog processes your personal data, and for exercising your rights, as mentioned above, you can contact FranckenFood B.V. / Healthy Dog via info@healthydog.be